Privacy Policy
Last updated: June 12, 2025
This Privacy Policy describes how City Window Cleaners (Pty) Ltd (“we”, “us”, “our”) collects, uses, and discloses your information when you use our website or services. By using our service, you agree to this policy.
1. Definitions
- Personal Data: Information identifying an individual (e.g., name, email).
- Usage Data: Automatically collected data (e.g., browser type, page visits).
- Cookies: Files stored on your device to improve user experience.
- Device: Any tool (computer, smartphone, tablet) used to access our service.
- Account: A registered profile created to use our services.
2. Information We Collect
We may collect the following:
- Email address, name, phone number.
- Browser type, IP address, pages visited, time on site.
- Device identifiers and mobile data when accessed via mobile.
- Cookies and similar tracking technologies.
3. Use of Data
We use your data to:
- Provide and maintain our service.
- Contact you about your account, bookings, or offers.
- Analyze and improve our service and website.
- Comply with legal obligations and enforce policies.
- Offer similar services or promotions unless opted out.
4. Cookies
We use cookies to enhance your browsing experience. You can manage cookie preferences via your browser settings.
- Essential Cookies: Required for basic functionality.
- Functionality Cookies: Remember preferences (e.g., login, language).
- Acceptance Cookies: Record cookie consent status.
5. Sharing of Information
- With service providers (e.g., analytics, email platforms).
- During business transfers (e.g., merger or acquisition).
- With affiliates and business partners (with your consent).
- When legally required or to protect rights/safety.
6. Retention of Data
We retain your data only as long as necessary for service provision, legal compliance, or dispute resolution.
7. Data Transfers
Your data may be stored or processed in countries outside your jurisdiction. We ensure appropriate protection for such transfers.
8. Your Rights
- Access, update, or delete your personal data.
- Request assistance in deleting your data.
- Withdraw consent or object to data use.
9. Data Security
We use industry-standard measures to protect your data, though no method is 100% secure.
10. Children’s Privacy
We do not knowingly collect information from children under 13. If we discover such data was collected, we will delete it promptly.
11. Third-Party Links
Our website may contain links to external sites. We are not responsible for their content or privacy practices.
12. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated date.
13. Contact Us
If you have questions, contact us at: